Terms & Conditions

-Tickets for the Festival are non-transferable.  Each Ticket details the name of the registered Ticket holder or, if You have purchased multiple Tickets, the name of the person who purchased the Ticket(s).

-Upon arrival at the Wristband exchange, You must present a Ticket and photographic proof of identity and age (a valid passport or drivers license) in order to be issued with a Wristband for entry to the Festival.  If someone purchased a Ticket on Your behalf, You must present a photocopy of the purchaser’s identity (a valid passport or drivers license), the card the Tickets were purchased on and a letter of authority from the purchaser confirming they purchased the Ticket on your behalf.  You must retain the Wristband on Your person at all times during the Festival. Your Ticket and/or Wristband may be invalidated if any part of it is removed, altered or defaced.

-The Festival is strictly for persons aged 18 or over and all Ticket holders must be 18 years of age or over at the time of purchase of the Ticket. Admission to the Festival shall be refused to any Ticket or Wristband holder where the Promoter or its representatives or agents have any doubt whatsoever as to the age or identity of the Ticket or Wristband holder.

- It is Your responsibility to ensure that all information You provide is accurate. You must check Your Ticket immediately upon receipt to ensure all names and other information are correct as mistakes cannot always be rectified after purchase.

-You are solely responsible for the safe-keeping of Your Ticket and/or Wristband and the Promoter is not responsible for any Ticket or Wristband that is lost, stolen, damaged or destroyed.  In the event You require a duplicate Ticket, You must contact the authorised agent through which you purchased the Ticket and their terms and conditions shall apply. The Promoter is not responsible for issuing duplicate Tickets or duplicate Wristbands.

-Tickets are barcoded and each barcode is unique and only allows one entry to the Festival.

- Tickets and/or Wristbands may not be sold or transferred to another person; or used by any person for promotional purposes, including as a prize or other reward in a competition or lottery or as part of a hospitality package, except with the prior written permission of the Promoter.

- In the time prior to the Event, The Company reserves all rights to cancel or postpone the Event or to change the location, artist lineup, times, and dates of the Event or other Event details without prior notice.

- The Company may, at its sole and absolute discretion elect to either, issue a  partial refund, or future credit to postponed events, postpone the Event or cancel the Event without further legal or financial obligation or liability.

- In the event of cancellation, total or partial, of Event due to forces beyond the Company’s control (Force Majeure), governmental acts, riots, production delays, strikes, natural disasters or inclement weather, regardless of severity, will not necessarily lead to ticket refunds and will not necessarily give ticket/wristband holders any rights. Refunds for purchased tickets may be authorised.

These Terms and Conditions incorporate, and should be read in accordance with, the terms and conditions of the authorised ticket agent from which You purchased Your Ticket, copies of which are available upon request from the relevant authorised ticket agent. In the event of any inconsistency between these Terms and Conditions and the terms and conditions of the relevant authorised ticket agent, these Terms and Conditions shall prevail.

- The Promoter will not have any liability for refunds or compensation relating to any personal arrangements including travel, subsistence and accommodation in relation to the Festival which have been arranged by You and are made at Your own risk.

- In no circumstances shall the Promoter have any liability (including without limitation, any liability to refund any monies paid for a Ticket) for any cancellation, postponement or alteration to the Festival or Festival Venue as a result of circumstances beyond the control of the Promoter or its suppliers (Force Majeure) 

- You are expected to have appropriate insurance in place to cover any loss, damage or theft to Your personal possessions or property as well as travel insurance where You have purchased the Ticket with additional travel arrangements. You are advised to claim on this insurance policy in the event of any loss or damage and We will not accept any responsibility for anything which would otherwise be covered by such travel insurance.

- You must observe and comply with the safety advice, signage and any rules and regulations in force at the Festival Venues at all times. Local rules and regulations apply and should be observed at the Festival and failure to do so may result in ejection from the Festival.